Privacy Policy

1. PRIVACY POLICY FOR ALTECH.AI INC. AND ITS SERVICES ON THE ALTECH.AI PLATFORM

ALTECH.AI Inc. or its affiliates (which operate the ALTECH.AI website and ALTECH.AI platform) recognize the importance of the privacy of our users. This Privacy Policy contains important information for you about how we collect, use, disclose, retain, and delete your personal information collected by us through our website ALTECH.AI (the “Site”) and the services available through our Site (collectively, the “Services”). It also describes your choices regarding the use, access, and correction of your personal information.

Your personal information, as collected through this website and the ALTECH.AI platform, will be processed in accordance with this policy and applicable data protection laws. Use of our Site or Services and any dispute over privacy is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes, subject to any law in your jurisdiction applicable to our Service. Our Terms of Service are incorporated by reference into this Privacy Policy.

Please read this Privacy Policy carefully. If you have any questions, feel free to contact our privacy representatives by email at support@altech.ai.

2. RESEARCHING LAWS AND PROCEDURES FOR INFORMATION SECURITY

Purpose of Processing Categories of Data Lawful Basis (applicable for EEA users only)
To create your ALTECH.AI account or carry out any account-related activities. The information we may collect from you includes your name, mailing address, phone number, email address, preferred method of contact, and credit card details. This refers to the obligation to fulfill our agreement with you by providing the Services.
To communicate with you,

including by email, about our

Services, to respond to your

questions and request

feedback, to offer you additional services, or to provide you with

additional content or information

that might be relevant or

interesting to you.

We collect your email address and other information you provide us, such as contact details and employment information. Our legitimate interest in

communicating with you

about our Services and

marketing any additional

services.

We may use your input, such as recorded voice or text, to enhance and deliver our Services when you choose to input such information into our Site or Services, including but not limited to recording your own voice in animation. The audio recordings and text that you include in a Video you create. We process your data based on the performance of our contractual obligations to provide you with our Services and our legitimate interest in improving the quality of the Services we offer.
To better understand customer

behavior in order to improve

our Site and Services and to

improve the marketing of our

Services.

Information provided by you may include your occupation, language, zip code, area code, and any feedback you provide us on our Site or Services. Additionally, we may collect information through cookies, such as your domain name, browser type, browser language, operating system type, device name and model, location, time zone, pages or screens viewed, links clicked, IP address, as well as the duration and timing of your Site visits and use of our Services, and the referring URL or webpage that led you to our Site. We use this information both individually and in the aggregate to respond to user preferences and improve our Site and Services. We collect information from you, such as your occupation, language, zip code, area code, and feedback, as well as automatic information through cookies, such as your domain name, browser type, operating system, location, time zone, pages viewed, links clicked, IP address, and visit duration, all to better understand and respond to your preferences and to improve our products, services, and marketing efforts. Our interest in this data collection is to further develop and promote our products and services in a way that best serves our users.
  • If non-personal information is combined with personal information, the resulting information will be considered personal information for as long as it remains combined. We have the right to collect and process any of the aforementioned information as we deem appropriate in order to (i) prevent, identify, and address fraudulent or illegal activity and security incidents, (ii) comply with applicable laws, regulations, and rules in the United States, (iii) settle disputes with customers, users, or third parties, (iv) respond to legal processes and claims (including but not limited to subpoenas and court orders), and (v) protect our property rights as well as those of our customers, which may involve keeping data backups for business continuity purposes. For users in the European Union, we process personal data for the aforementioned purposes based on our legitimate interests.

 

3. HOW WE DISCLOSE INFORMATION

  • Employer/Contracting Entity: If you use our Site or Services with a work email address, we may share your information with your employer/contracting entity to facilitate their possible purchase of an enterprise account.
  • Authorized Resellers: We may share your information, such as your email address, employer, and usage data, with our authorized resellers and channel partners to provide information about our products and services to customers and potential customers. Our resellers are strictly prohibited from using your information for any other purpose, and we have implemented appropriate safeguards to protect your information during transfer, regardless of your country of residence.
  • Service Providers: We may share your information with our vendors, service providers, or agents who act as sub-processors in providing system support for our services. These parties may process and store your personal information. Service Providers, such as marketing automation and user analytics platforms, may use your personal data in aggregated form for their own analytics, research, and development purposes, where it does not identify you.

3.1 Vendors or service providers we may disclose to include:

  • We may use various third-party service providers to process your information, including cloud-based hosting providers, marketing automation and data enrichment platforms, customer relationship management platforms, customer support and community platforms, accounting and finance platforms, payment processors, user analytics platforms, consulting firms, financial advisors, accountants, and law firms.
  • Cloud-based hosting providers process all of the data you provide or we collect for our services. Marketing automation and data enrichment platforms process contact information and provide updated or complete contact information to support our marketing efforts. Customer relationship management platforms process contact and transaction information to allow us to better support and market to our customers. Customer support and community platforms may process contact information and any personal data users share on the platform.
  • Accounting and finance platforms process transaction information to allow us to budget, forecast, and pay taxes, while payment processors securely process your contact and payment card information for our services. User analytics platforms automatically collect usage information from cookies and use information from our customer relationship management platform to provide analytics that supports product and service improvement as well as marketing efforts.
  • Consulting firms process any information we provide to them, which may include identifying information in limited circumstances. Financial advisors, accountants, and law firms may process any personal information that may be relevant to the provision of their services to us. All service providers are subject to contractual obligations of confidentiality, and professional advisors are generally subject to professional obligations of confidentiality as well.

3.2 We may also disclose the information that we collect about you in the following way:

3.2.1 Business Transfers:

  • We may disclose your information to another entity if we are acquired by or merged with another company.
  • We may disclose your information if substantially all of our assets are transferred to another company.
  • We may disclose your information as part of a bankruptcy proceeding.

3.2.2 In Response to Legal Process:

  • We may disclose your information to comply with the law, or a judicial proceeding, subpoena, court order, or another legal process.

3.2.3 To Protect Us and Others:

  • We may disclose your information to law enforcement, financial institutions, judicial authorities, or regulatory authorities.
  • We may disclose your information when we believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Privacy Policy, or as evidence in litigation in which we are involved.
3.2.4 Aggregate and De-Identified Information:
  • We may disclose aggregate or de-identified information about our users for marketing, advertising, research, or similar purposes.

 

4. CHOICE

ALTECH.AI will allow individuals to opt out of the disclosure of their personal information to an employer or non-agent third party, or of the use of their personal information for a purpose other than the original purpose for which it was collected or authorized by the individual. ALTECH.AI will provide individuals with reasonable means to exercise these choices.

If you have signed up to receive email newsletters or other communications from us, you can stop receiving them by updating your email preferences using the “Unsubscribe” link in our emails, or by contacting us at support@altech.ai.

5. HOW LONG DO WE RETAIN YOUR INFORMATION AND WHEN DO WE DELETE YOUR INFORMATION 

ALTECH.AI follows retention requirements and will only retain personal data for as long as necessary for the specified purpose or legal requirement, in compliance with applicable regulations, and wherever technically and operationally feasible. For users accessing the Site or Services through their employer’s multi-seat account, the account Administrator has the authority to delete all personal data, including user-generated content and account information.

6. COOKIE PRIVACY POLICY 

ALTECH.AI Cookie Policy applies to all ALTECH.AI websites operated by ALTECH.AI Inc. The purpose of the ALTECH.AI Cookie Policy is to ensure that users are comfortable with the use of cookies by ALTECH.AI for relevant and justifiable reasons.

  • We and our service providers use cookies and other tracking mechanisms to collect information about our users’ activities on our Site or Services. We may combine this information with other personal information we collect from you.
  • Our Site does not respond to Do Not Track signals, and we or our third-party service providers may continue to track your activities after you leave our Site. Users may disable certain tracking by disabling cookies.
  • We or our service providers may use cookies to track your activity on our Site, such as the pages visited and time spent on our Site. Clear GIFs, also known as web beacons, web bugs, or pixel tags, may also be used to track your activities, manage content, and compile statistics about Site usage.
  • In addition, our service providers may use clear GIFs in HTML emails to track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
  • We use third-party service providers to evaluate the use of our Site and Services. These entities use automated devices and applications, including cookies and other tracking technologies, to help us improve our Site, Services, performance, and user experiences.

 6.1 SECURING YOUR INFORMATION 

We implement various preventive measures to ensure the security of all collected and stored information, such as requiring a unique password and username. However, we cannot guarantee that information on ALTECH.AI will not be accessed, disclosed, altered, or destroyed, nor can we be held responsible for the security measures of third-party entities. In case of a data breach, we will take the necessary steps to investigate the situation and may notify you if your information has been compromised.

7. CHILDREN’S PRIVACY

IF YOU ARE UNDER 13 YEARS OF AGE, DO NOT USE OR ACCESS ALTECH.AI AT ANY TIME OR IN ANY MANNER.

We will comply with laws to protect children and minors, as defined under the United States Children’s Online Privacy Protection Act (COPPA). We will also comply with all state and federal regulations that protect minors. If we learn that we have collected the personal information of unauthorized users under the age of 13, we will take the appropriate steps to remove such an account and any associated information. If you are a parent or guardian who believes that Altech.ai has inadvertently collected information from a user under 13 years of age, please email us at support@altech.ai.

7.1 CHANGES AND UPDATES TO PRIVACY POLICY

We may modify, remove, add, or change portions of this Privacy Policy at any time, whether due to legal requirements or the recommendation of legal counsel. To stay informed of any changes, please review this Privacy Policy periodically. Any updates to the Policy will be indicated by a note at the top of the page, indicating the date of the last change. We will also send an email notification to all users regarding significant changes made to this Privacy Policy. Your continued use of AI’s services following any such notice will be deemed your acceptance and agreement to the revised Privacy Policy.

8. CALIFORNIA PRIVACY DISCLOSURE

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time (examples include changes to the law or by the suggestion of legal counsel). Please check this Privacy Policy periodically for such changes. Any changes made to this Privacy Policy will be reflected by a note at the top of the Policy that denotes the last date of the change. Further, we will email all users an email notifying them of any substantial changes to the Privacy Policy. Continued use of AI’s services after such notification assumes your consent and binding acceptance of such changes.

California state law requires additional compliance with privacy laws in the form of the California Consumer Privacy Act (CCPA) and the California “Shine the Light” Law. It is important for California residents to know their rights when using ALTECH.AI.

California residents are allowed to request ALTECH.AI to disclose (1) any personal information that is collected, and (2) what is done with the information collected. California residents are also allowed to request that  delete the information collected and not sell the information. ALTECH.AI will not sell any personal information to any third-party entity, and will only share personal information in compliance with state and federal laws.

ALTECH.AI will not discriminate against any User if the User chooses to exercise their rights under the CCPA. None of ALTECH.AI Privacy Policy terms will ask a User to waive his/her/its privacy rights, and any such contract provision is unenforceable.

Users may request information about ALTECH.AI’s collection of the User’s personal information, or the deletion of their personal information. Please contact ALTECH.AI at support@altech.ai to request any relevant information about the collection or deletion of personal information.

Under California’s “Shine the Light” disclosure requirements, ALTECH.AI does not share Users’ personal information with third parties for ALTECH.AI’s own marketing or promotional purposes.

9. SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

This Privacy Notice for California Residents supplements the information contained in the ALTECH.AI Privacy Policy (above) and applies only to California residents.

Personal Information Collection and Purposes of Use

We collect and use information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your devices when you visit this website, provide us your personal information, or have a contractual or business relationship with us or any of our affiliates, (“Personal Information”). Such Personal Information includes direct identifiers like a name, postal address, email address, social security number, or other government identifiers, and indirect identifiers that may identify, relate to, or be associated with a particular individual, such as a telephone number, device identifier, IP address, and browsing history, credit card information, or inferences about consumer preferences or characteristics.

We collect this Personal Information for the following purposes:

  • Responding to your inquiries and requests;
  • Sending you important information about our relationship with you, changes to our policies, and other administrative information;
  • Conducting audits to ensure compliance with legal, regulatory, or contractual requirements;
  • Preventing fraud and other illegal activities, and monitoring technical security;
  • Developing new products and services;
  • Enhancing, improving, or modifying our website, products, and services;
  • Analyzing data to understand website usage trends;
  • Evaluating the effectiveness of our promotional campaigns and tailoring them to the needs and interests of our users;
  • Personalizing our interactions with you and providing you with information and offers that match your interests.

10. YOUR PRIVACY RIGHTS

You have the following rights regarding our collection and use of your personal information. To exercise those rights, you must submit a request by email at  support@altech.ai or through the privacy request form. We may ask you to provide additional information to verify your request. We may not discriminate against you if you exercise your rights as described in this notice. For example, we may not deny goods or services to you, charge you different prices or rates, or provide a different level of quality of products or services.

10.1 Right to Information

You have the right to request the following information regarding the personal information we have collected about you:

  • Categories of personal information collected about you, and sources from which collected;
  • Our purpose for collecting personal information;
  • Categories of third parties with which the personal information was shared; and
  • Specific pieces of personal information collected about consumers.

You are entitled to request information about the personal information that we have sold or disclosed about you, including

  • The categories of your personal information that have been sold in the past 12 months;
  • The categories of third parties to whom your personal information has been disclosed;
  • The categories of personal information that we have disclosed about consumers for business purposes.

Moreover, you have the right to opt out of the sharing, disclosure, or sale of your personal information.

10.2 Right to Request Deletion

You have the right to request that we delete any personal information we have collected about you. However, there are certain circumstances under which we may not be able to delete your information, such as when it is necessary for us to retain your information to:

  • Complete a transaction for which your personal information was collected, provide a service or product that you requested, or perform a contract that we have with you or one of our affiliates.
  • Protect against fraudulent, malicious, deceptive, or illegal activity, or to prosecute those responsible for such activity.
  • Identify and repair errors that impair the intended functionality of our services.
  • Exercise our right to free speech or ensure the right of another consumer to exercise their right to free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Engage in scientific, historical, or statistical research that adheres to all applicable ethics and privacy laws, when deletion of the information would likely render the research impossible or seriously impact its achievement, provided that you have given informed consent.
  • Use the personal information for internal purposes that are reasonably aligned with your expectations based on your relationship with us or one of our affiliates.
  • Comply with a legal obligation.
  • Use the personal information in a manner that is compatible with the context in which it was provided and is otherwise lawful.

Otherwise use the personal information, internally, in a lawful manner that is compatible with the context in which it was provided.

11. PRIVACY SHIELD

ALTECH.AI is committed to protecting the privacy of personal data received from the European Union (EU), the United Kingdom, and Switzerland, and has certified its compliance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework. We adhere to the applicable Principles of each Framework and are subject to regulatory enforcement by the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data to public authorities to meet national security or law enforcement requirements.

If you have concerns about our handling of your personal information, you may be entitled to invoke binding arbitration under certain conditions. For information on how to submit a complaint, please refer to the Privacy Shield website.

At ALTECH.AI Inc., we respect your control over your personal information and will confirm whether we hold or process information collected from you upon request. You have the right to request correction of inaccurate or incomplete information, deletion of your personal information, or cessation of its use. However, we may not be able to fulfill your request in certain circumstances, such as regulatory obligations, legal matters, or the inability to verify your identity. Requests can be sent to us at support@altech.ai

If we process personal information on behalf of a separate, unaffiliated entity, any requests regarding that information should be directed to that entity. We will comply with their instructions regarding your personal information.

As a data processor, we are responsible for the processing of personal information received under the Privacy Shield/EU-US Data Privacy Framework and transferred to a third party acting as an agent on our behalf. We remain liable under the Principles of the Framework if our agent processes personal information in a manner inconsistent with those Principles unless we can prove that we are not responsible for the event causing the damage.

12. REGISTRATION AND ACCOUNT USAGE POLIC

12.1 ALTECH.AI Account Registration

To utilize the services of ALTECH.AI, you are required to register an account. We mandate that you provide accurate personal information and ensure its authenticity.

12.1.1 Privacy of Registration Information

You agree that your registration information for ALTECH.AI will be kept confidential and not shared with any third party without your explicit consent.

12.1.2 Account Security Responsibility

It is your responsibility to maintain the security of your ALTECH.AI account, including safeguarding your password and login information. You must refrain from sharing your login details with any other individuals.

12.2 ALTECH.AI Account Usage

12.2.1 Compliance with Regulations and Terms

ALTECH.AI expects users to utilize their accounts for lawful purposes and strictly adhere to all the regulations and terms outlined by ALTECH.AI.

12.2.2 Prohibited Activities

Users are prohibited from engaging in activities through their ALTECH.AI accounts that are harmful, invade privacy, pose threats, involve abuse, or violate any laws.

12.2.3 Content Restrictions

Users are strictly prohibited from creating, uploading, sharing, or distributing any explicit, violent, defamatory, threatening, racially discriminatory, or offensive content through their ALTECH.AI accounts.

12.2.4 Unauthorized Use of Content

Users are not permitted to modify, copy, distribute, or use any content from the ALTECH.AI website without obtaining prior permission from ALTECH.AI.

12.3 Rights of ALTECH.AI

12.3.1 Account Termination

ALTECH.AI reserves the right to refuse or terminate any account if the user violates the regulations and terms outlined in this policy.

12.3.2 Account Monitoring

ALTECH.AI has the right to monitor account activities and collect personal information for the purpose of ensuring compliance and enhancing user experience.

12.3.3 Policy Modification

ALTECH.AI reserves the right to change, modify, or terminate the Account Registration and Usage Policy without prior notice.

12.3.4 Information Security

Data Protection Commitment

ALTECH.AI is committed to protecting your personal information and complying with the prevailing data protection regulations.

12.3.5 Non-Disclosure of Personal Information

ALTECH.AI will not share your personal information with any third party without your explicit consent, except when required by law or as stipulated in the data protection policy.

12.3.6 Security Measures

ALTECH.AI implements reasonable security measures to ensure the safety and confidentiality of your personal information.

 

13. COPYRIGHT INFRINGEMENT/DMCA NOTICE AND USER SUBMISSIONS POLICY

This policy governs the handling of user comments, feedback, and other submissions, as well as copyright infringement issues on our Website or App.

13.1 User Comments, Feedback, and Other Submissions

Users are solely responsible for the legality, originality, copyright, appropriateness, and reliability of the material they submit.

Prohibited content includes false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, and abusive, illegal, or otherwise objectionable material.

Software viruses, political campaigning, chain letters, mass mailings, and spam are strictly prohibited.

Comments provided by users are non-confidential, and unsolicited, and may be used by us without obligation to maintain confidentiality, provide compensation, or respond.

We reserve the right to monitor, edit, or remove any unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable comments.

13.2 Copyright Infringement/DMCA Notice

Users who believe their copyright is infringed on our Website or App must submit a DMCA Takedown Notice.

The notice should include the user’s signature, identification of the infringed work, information to locate the infringing material, contact details, and a statement of good faith belief in the unauthorized use.

We will handle copyright infringement issues based on the provided notice.

Please email us at support@altech.ai to make a complaint or submit a DMCA Takedown Notice.

14. PAYMENT INFORMATION

ALTECH.AI offers premium features and services that may require payment. By accessing and using these premium services, you agree to adhere to the pricing and payment schedule stated on the ALTECH.AI website, which may be subject to change over time. ALTECH.AI reserves the right to introduce new services or modify existing services with additional fees.

When purchasing a monthly subscription plan, the fees paid for that month are non-refundable. All fees must be paid in advance. In the event that ALTECH.AI suspends or terminates your account, you acknowledge and agree that you will not receive any refund or exchange for any unused time or services under your monthly subscription.

14.1 Refund

  1. In the event that the service becomes unavailable due to technical issues or there is an unreasonable delay in providing access to the service, your exclusive and sole remedy is the refund of the paid price, without any interest.
  2. There will be no refund for partial months of service, upgrades, or unused months.
  3. Prices for all services offered by ALTECH.AI may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.

14.2 Payment, Renewals, and Taxes

ALTECH.AI Platform requires payment of subscription fees for its services, which must be paid in full and in advance. All fees are non-refundable and must be paid in US dollars unless otherwise stated. Failure to pay fees in a timely manner, except for disputed fees in good faith, may result in the suspension or termination of your access to the ALTECH.AI Platform or certain features.

In addition to subscription fees, you are responsible for paying all taxes, fees, duties, and other governmental charges related to the delivery or licensing of the ALTECH.AI Platform or the use of any Services. You must also indemnify and hold the Company harmless from any penalties and interest arising from the payment of fees under this Agreement. It is your responsibility to make all payments to the Company free and clear of any withholding taxes. If such taxes are imposed on fee payments, you agree to provide official receipts issued by the appropriate taxing authority or any other evidence reasonably requested by the Company to prove that such taxes have been paid.

At ALTECH.AI Platform, we are committed to providing you with high-quality services. We believe that our subscription fees and payment terms are fair and reasonable, and we appreciate your understanding and cooperation in fulfilling your payment obligations.

15. ADVERTISING CONTENT USAGE POLICY

At ALTECH.AI, we prioritize responsible and lawful advertising practices. When using our services for advertising purposes, the following guidelines must be followed:

15.1 Ownership of Content

Owners of videos or video content must possess the necessary rights to use and distribute them for advertising purposes. This may involve obtaining consent or entering into contracts with the video creators or relevant parties.

15.2 Copyright and Legal Compliance

If the video contains copyrighted content, such as music, movies, animations, etc., using it for advertising requires compliance with copyright laws. This may include obtaining licenses, making payments, or taking other measures to avoid infringement.

15.3 Consent of Participants 

If the video includes images, voices, or any other specific content of individuals, explicit consent must be obtained from the participants to use the content for advertising purposes. This ensures respect for privacy rights and individuals’ control over their image and personal information.

15.4 Honesty and Transparency 

Advertising videos should accurately and truthfully represent the product, service, or brand being advertised. Deceptive or misleading content that confuses consumers should not be used.

15.5 Compliance with Advertising Platform Policies 

When using videos for advertising on online platforms like YouTube, Facebook, Instagram, etc., it is essential to adhere to the regulations and policies of those platforms regarding the use of video content.

16. PROHIBITED CONTENT POLICY

To maintain a safe and respectful environment, the following activities are strictly prohibited when using ALTECH.AI’s services:

16.1 Violation of Laws

Users must not engage in any activity that violates applicable laws or encourage others to do so.

16.2 Intellectual Property Infringement 

Users must not infringe upon the intellectual property rights of others, including copyright, trademark, or patent laws.

16.3 Unlawful or Harassing Content

Users must not create or share content that is unlawful, invades privacy or publicity rights, or is harassing, threatening, or abusive in nature.

16.4 Impersonation 

Users must not impersonate any person or entity.

16.5 Interference with Service

Users must not interfere with other users’ ability to use Altech.ai’s services, including deleting, modifying, or circumventing security features or violating copyright or proprietary rights notices.

16.6 Unauthorized Collection of Information 

Users must not collect or store information of other users without proper authorization.

16.7 Prohibited Pornographic Content

Users must not post or share content that involves individuals under the age of 18 in sexual conduct (child pornography) or engage in activities such as revenge porn, blackmail, intimidation, violence, or hate speech.

17. FEEDBACK AND COMPLAINT HANDLING POLICY

17.1 Purpose

This policy aims to ensure the fair, prompt, and effective handling and resolution of feedback and complaints from customers. We are committed to listening to customer feedback and using it to improve the quality of our products, services, and processes.

17.2 Scope

This policy applies to all customers and stakeholders who provide feedback or lodge complaints regarding our products, services, or processes.

17.3 Handling Process

17.3.1 Submission of Feedback and Complaints

Customers can submit feedback and complaints by contacting us directly via email, phone, or other designated channels.

We encourage customers to provide detailed information about their feedback and complaints, including their name, contact information, and a detailed description of the issue encountered.

17.3.2 Receipt and Processing

We commit to promptly receiving customers’ feedback and complaints.

We will record the information about the feedback and complaints, acknowledge the receipt, and notify customers of the processing procedure.

17.3.3 Evaluation and Resolution

We will conduct a thorough evaluation of the issues raised in the feedback and complaints.

We are committed to resolving the issues in a fair and reasonable manner, based on applicable regulations and standards.

17.3.4 Response Time

We will make efforts to resolve feedback and complaints in the shortest time possible.

Specific response times will be communicated to customers during the processing period.

17.3.5 Outcome Notification

We are committed to informing customers of the outcomes of the feedback and complaint-handling process.

In cases where the issues cannot be resolved or customers are not satisfied with the resolution, we will provide alternative solutions and options to ensure customer satisfaction.

17.3.6 Evaluation and Improvement

We will use feedback and complaints from customers to improve the quality of our products, services, and processes.

We regularly evaluate and update this policy to ensure its effectiveness and alignment with customer needs.

We are committed to ensuring that all feedback and complaints are handled in a fair, transparent, and prompt manner. This policy represents our commitment to customer satisfaction and maintaining a strong customer relationship.

18. THE POLICY ON COPYRIGHT IMAGES

18.1 Ownership Rights

ALTECH.AI is the owner of the automatic text-based video creation software and commits not to use any images that are copyrighted by third parties within the software and the content created by it.

18.2 Usage Rights

ALTECH.AI only uses images that do not infringe on any copyrights and ensures that all images used within the software and the generated videos are either owned by the company or legally authorized for use.

18.3 Copying Rights

ALTECH.AI pledges not to copy, reproduce, or print any images that are copyrighted by third parties without the explicit permission of the copyright owner.

18.4 Distribution Rights

ALTECH.AI guarantees that the videos created by the software only contain images owned or legally authorized for distribution by the company. The company does not distribute videos that contain copyrighted images of third parties without their permission.

18.5 Modification Rights

ALTECH.AI only modifies images that are owned by the company or legally authorized for use. The company does not modify any images that are copyrighted by third parties without the explicit permission of the copyright owner.

18.6 Commercial Use Rights

ALTECH.AI commits to only use images owned by the company or legally authorized for commercial purposes in its videos and advertisements. The company does not use any copyrighted images of third parties for commercial purposes without the permission of the copyright owner.

18.7 Approval Rights

ALTECH.AI confirms that it does not use any images without permission from the copyright owners. The company adheres to copyright regulations and requires clear approval from the copyright owner before using any images beyond the scope of its ownership rights.

19. CONTACT

If you have any questions, complaints, or comments about this Privacy Policy, or seek to exercise your rights under applicable personal data protection law, please contact us at support@altech.ai. We will use reasonable efforts to respond to you as soon as possible.